Refund & Return Policy

Under our voluntary change-of-mind offer, for a course you purchase for yourself, you may request a full refund if both of the following are true:

• You request the refund within 14 days of your purchase, and
• You have completed no more than 30% of the course content at the time of your request.

This gives you time to genuinely try the course while keeping the offer fair. If you meet both conditions, we will refund your purchase in full.

E-book purchases are final sale. An e-book is a digital download: the moment you buy it, the full book and its PDF are permanently in your hands, so we do not offer change-of-mind refunds. This applies to single books and to collections and bundles alike. Your statutory rights remain unaffected.

If a file will not open, access did not unlock, the product is materially misdescribed, or you were charged twice, contact us. We will investigate and provide the applicable remedy, which may include restored access, a replacement, or a full or partial refund as required by law. Email ali@lsany.ae with your order number and we will sort it out.

Our voluntary change-of-mind offer does not apply when:

• The purchase is an e-book or e-book collection (final sale, section 2)
• For a course: more than 14 days have passed since your purchase
• For a course: you have completed more than 30% of the course content, as described in section 1
• The purchase was made entirely using a promotional credit, gift, or free entitlement (no payment was taken). Where you paid part of the price, an approved refund covers the amount actually paid
• Your access has been suspended or terminated for a breach of our Terms of Service, including sharing, copying, redistributing, or reselling any Lsany content
• We reasonably determine the refund request is fraudulent or abusive (for example, repeated buy-and-refund activity across accounts)

Payment disputes and chargebacks. If you believe you are entitled to a refund, please contact us first so we can try to resolve it promptly. This does not limit any right you have to contact your bank or a consumer-protection authority. Where a payment dispute is opened, we may provide the payment provider with the minimum order, delivery, entitlement, and access evidence reasonably necessary to respond to it.

For standard team and business plans purchased on a per-seat basis:

• You may request a refund for unassigned seats within 14 days of purchase
• An assigned and activated seat is considered delivered; any refund or credit for that seat is assessed under the applicable order form, these terms, and mandatory law
• Custom onboarding, content development, configuration, or professional services are refundable only to the extent stated in the applicable order form
• Custom or enterprise agreements are governed by the specific refund, cancellation, and termination terms in that agreement

For any team refund or billing question, contact business@lsany.ae.

To request a refund, email ali@lsany.ae. The address is also available under My Account → Help and support → Billing and refunds. Please email us and include:

• The email address used for your purchase
• The course, book or plan you purchased, and your order number if available
• A brief reason for your request (optional, but it helps us improve)

You do not need to sign in to email us. We may ask for reasonable proof of purchase. The date we receive your initial email is the request date for the 14-day offer; our response time does not reduce that window. We aim to respond within 3 business days.

Approved refunds are issued to your original payment method through our payment provider. Once approved:

• A refund is made only to the same payment method used for the original purchase
• A refund can never exceed the original amount you paid
• Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer
• Refunds are made in the original currency of your purchase (AED)
• When a refund is issued, the related access (or seat) is removed from the account

This policy is offered in addition to, and does not limit, any rights you may have under applicable consumer-protection law in the United Arab Emirates or your country of residence. If a product or service is defective, materially misdescribed, or not supplied as agreed, mandatory legal remedies apply regardless of the voluntary limits above.

Questions about refunds or billing? We are happy to help.

للمشتريات الفردية للدورات، نقدم سياسة اختيارية للاسترداد عند تغيير الرأي: يمكنك طلب استرداد كامل المبلغ المدفوع خلال 14 يوماً من الشراء، بشرط ألا تكون قد أكملت أكثر من 30% من محتوى الدورة عند تقديم الطلب. لا نقدم استرداداً اختيارياً للكتب الإلكترونية بسبب تغيير الرأي.

هذه الشروط لا تحد من حقوقك القانونية إذا كان المنتج أو الخدمة معيباً، أو مخالفاً للوصف، أو لم يتم توفيره وفقاً للاتفاق. في هذه الحالات نوفر المعالجة التي يفرضها القانون، وقد تشمل إصلاح المشكلة أو إعادة تقديم الخدمة أو استرداد المبلغ كلياً أو جزئياً.

لطلب الاسترداد، أرسل بريداً إلكترونياً إلى ali@lsany.ae يتضمن بريد الشراء والمنتج ورقم الطلب إن توفر. ذكر السبب اختياري، ولا يلزم تسجيل الدخول. نعتمد تاريخ استلام رسالتك الأولى، ونسعى للرد خلال 3 أيام عمل. تتم إعادة المبالغ المعتمدة إلى وسيلة الدفع الأصلية، وقد يستغرق ظهور المبلغ 5 إلى 10 أيام عمل وفقاً للبنك. للاستفسارات المتعلقة بمشتريات الفرق والشركات: business@lsany.ae.